Return Policy (non-commercial products)
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Returns Policy (Commercial products)
If you are purchasing a commercial product such as a Commercial Espresso machine, grinder etc. please note that it will be subjected to a 25% restocking fee. This is because of the nature of the product and the costs associated to prepare and deliver the unit. Items must be returned in the original condition and packaging. The item must be returned using the original shipper.
Build to order products cannot be returned since they are considered special orders.
Commercial Orders - Package Deals - Proposal Pricing
Please note that if you have been given special pricing in a package deal, we cannot accept returns due to the special package pricing. In such a case we will be happy to upgrade an item to another product if you wish to pay the difference, but otherwise package pricing is non refundable and final sale.
All Commercial products are Final Sale and an RMA is required for any returns. RMA returns for commercial products are subject to a 25% restocking fee if item is UNOPENED and NOT USED. Once used or box opened, a larger restocking fee may be required. We ALWAYS work with customers to minimize or eliminate fees where possible.
Customers are Responsible for Inspection of Packages Upon Delivery:
It is CRITICAL that if a package arrives that is damaged that you DO NOT ACCEPT it from the Carrier. If a box is damaged, note it on the shipping manifest and DO NOT ACCEPT IT. CALL US IMMEDIATELY FOR INSTRUCTIONS.
In the event that the return is a result of our error, we will refund your shipping costs in full. If you are returning an item for any other reason, we will refund you the amount of your order less the cost of shipping. If the item had Free shipping, we will estimate the cost of shipping and reduce your refund by that amount.
When returning an item the costs of the return shipment is the responsibility of the purchaser. It is also the purchaser's responsibility to ensure the item for loss or damage.
As a small business we sincerely appreciate our customers and we will always go beyond the call of duty to help you resolve any issue in a fair manner.